Al Ain Residency Forum Tackles Best Practices for Providing Services to Elderly and People with Disabilities

To provide them with support and ensure their happiness

ABU DHABI, United Arab Emirates-Wednesday 26 October 2016 [ AETOS Wire ]

The Residency and Foreigners Affairs Department in Al Ain hosted a forum under the theme “Best Practices for Providing Services to the Elderly and People with Disabilities”.

Participants in the forum reviewed the efforts exerted by government bodies in caring for these social categories, by providing them with distinguished services that ensure their happiness, in a way that aligns with the vision of the UAE government in this regard.

The forum, in its fourth edition, tackled the initiatives and facilities provided by government bodies and institutions ensure that the elderly and people with disabilities receive innovative services with ease. Participants also discussed the efforts exerted by these entities and their commitment to harness all available resources to ensure the well-being and happiness of these categories.

Colonel Mohamad Hamoud Al Nabhani, Deputy Head of Al Ain Residency, commended the participating entities’ interaction to deliver integrated services, enhance the exchange of expertise and knowledge, and to get acquainted with the common experiences. He also pointed out to the government’s keenness to care for the elderly and people with disabilities, by instructing the different government service institutions to offer innovative, distinguished and high quality services to all customers.

Adding further, Colonel Al Nabhani said: “People with disabilities are an important and productive segment of the UAE’s society that deserves support and care. They have creative potentials and skills that could benefit society. To this end, numerous government institutions and bodies have been keen to avail of this category’s potentials as they advance towards achieving further excellence.”

Abeer Tahlak, Director of the Experimental Design Department at the Mohammed bin Rashid Center for Government Innovation (MBRCGI), presented a paper about innovation in government work. The paper also shed the light on the role of the center, which follows the directives of the UAE Government orientations to provide innovative and leading government services by establishing an integrated innovation system. “This system is designed to become an important pillar of the UAE Government’s work, and to enhance the government’s competitiveness on par with the most innovative governments in the world,” she added.

Major Khalifa Al Ka’bi from the Residency and Foreigners Affairs Department in Al Ain discussed the services offered by the department to the elderly and people with disabilities. He also highlighted the different facilities provided to these categories through home-visit services or the special counters and staff members assigned to service these categories.

Mona Khalifa Hammad, a specialist in corporate excellence at Dubai Municipality, talked about the Municipality’s efforts to provide the necessary facilities and equipment at the city’s public gardens and government centers in a way that meets the needs of these categories. She explained that the Municipality has built a private pool to allow the elderly and people with physical disabilities to experience the joys of swimming easily.

Saeed Al Neyadi from the Al Ain office, Ministry of Human Resources, discussed the ministry’s service packages provided to the elderly and disabled through the “Darb” service, such as the ‘Darb - Recognition’ for the elderly, and the ‘Darb - My Career’, to allow people with special needs by granting them the priority to complete their transactions.

Abdullah Al Hammadi, Head of the Customer Satisfaction Section at the Road and Transport Authority (RTA), gave a presentation about RTA’s services provided to these categories. He stressed the Authority’s keenness to adapt the services, communication tools and information to meet the needs of people with special needs according to best international standards.

Al Hammadi gave an overview of the services provided to people with special needs and the appropriate channels designed for their use when applying for these services. He also noted that the Authority has developed services such as the Taxi Booking service, and the communication centers to allow and facilitate communication for the five types of people with disabilities.

He said: “RTA has recently launched a set of smart applications for mobile phones to allow people with disabilities, especially the hearing-impaired, to get acquainted with its services and how to obtain them, as well as getting information about the trip as well as virtual sign language translator for the hearing impaired.”

Al Hammadi also indicated that RTA has trained 84 front line employees, 11,000 vehicle drivers and 3,000bus drivers on the appropriate ways to deal with people with disabilities. It also provided training for 12 employees at the Special sign-language call centre.

He also talked about the “Awnak” Service. “The ‘Awnak’ service is designed to offer transit service to people with disabilities and patients classified as non-emergency cases that do not require calling an ambulance service.  It is considered the first of its kind in the region and third worldwide after the UK and Ireland,” he said.  He also noted that the Authority endeavored to adapt its website for the service of people with disabilities and to provide 7 features in its bundle of services available for this category.

Amira Al Khoury, Registration Supervisor at the Emirates ID Authority in Al Ain, gave an overview of the services provided to the elderly and people with special needs, as well as the goals and values of the Emirates ID Authority’s customer-oriented   strategic plan. She noted that the elderly and the disabled are exempted from paying ID registration fees, urgent service fees, mobile registration and delay fines. The elderly do not have to have their photo or fingerprints taken when renewing their ID; the resolution has come into force last month.

In conclusion, Ms. Al Khoury noted that the elderly may complete their transactions from the comfort and convenience of their home. She continued: “The elderly may avail of these services free of cost by applying online on the Authority’s website or by having a family member approach the nearest service centre. A special counter has been allocated for the elderly to avoid waiting; a voice service is available for people with hearing difficulties at the website.”

Khaled Hussein Abdullah, Head of the Elderly Care Section at the Dubai Community Development Authority, talked about the Authority’s services to the elderly, such as the Thukher Card; the Thukher Social Club, that includes social and recreational programs and initiatives; home care service, consultation services for the elderly from individuals and institutions, as well as the consultation service to transfer the elderly’s expertise to students. In conclusion, he stressed the Authority’s keenness to prepare qualified staff to deal the elderly through different training programs.

Mona Khalifa Hammad, a specialist in corporate excellence at Dubai Municipality, highlighted the municipality’s 2020 strategy for the care of people with disabilities. She also briefed the attendees about the legislations and systems, as well as the building conditions and specifications related to people with disabilities. She also tackled the process undertaken by the Dubai Municipality to develop services, means of communication and information to allow people with disabilities to easily access and use them.

Hammad also pointed out to the design and execution of the different recreational facilities and public gardens to become disabled-friendly, and to provide disabled-friendly accessible pathways that lead to the beach, physical fitness equipment, and children playgrounds and games for disabled children.

She tackled the Municipality’s smart address system that would allow people to locate entrances to Dubai’s buildings and facilities, such as the ‘Makani’ e-map application available for the public. This new global geo-addressing system is designed to make it easier for everyone to get to any location within the city with geographic coordinates. This system is available to all segments of the society including the special needs and the elderly and children, especially in cases of emergency, to provide the emergency service with an accurate location of incidents and ensure the timely arrival of ambulance and rescue services.

Fatima Al Shamesi from Al Ain Municipality gave an overview of the Municipality’s efforts to provide service facilities and gardens to all categories of customers, especially the elderly and people with disabilities. She said: “The Municipality is keen to work with partners to cater to the needs of this category. To this end, it hosts a yearly forum for this category to listen to their needs and collect their suggestions to enhance the quality of life.

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The Arabic-language text of this announcement is the official, authoritative version. Translations are provided as an accommodation only, and should be cross-referenced with the Arabic-language text, which is the only version of the text intended to have legal effect.


Contacts

The UAE Minister of Interior's General Secretariat, Tactical Affairs and Security Media Department 

Abu Dhabi Police GHQ - Security Media

Chris Cron +971-(0)-50-666-4891

E-mail: cron.media@hotmail.com

 

 

 

 

 

 

 

 





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Al Ain Residency Forum Tackles Best Practices for Providing Services to Elderly and People with Disabilities (Photo: ME NewsWire)

Al Ain Residency Forum Tackles Best Practices for Providing Services to Elderly and People with Disabilities (Photo: ME NewsWire)

Al Ain Residency Forum Tackles Best Practices for Providing Services to Elderly and People with Disabilities (Photo: ME NewsWire)

Al Ain Residency Forum Tackles Best Practices for Providing Services to Elderly and People with Disabilities (Photo: ME NewsWire)

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