MoI Adds Electronic Communication Channel in Sign Language

ABU DHABI, United Arab Emirates-Thursday 12 January 2017 [ AETOS Wire ]

The Ministry of Interior has launched a new communication channel in sign language to communicate and interact with users with special needs via its website, and provide advisory support for the electronic and smart services provided via the Ministry’s website and its smart application. This falls in line with the Ministry’s keenness to provide care and assistance for people with special needs.


The Ministry of Interior is one of the pioneering government entities to provide sign language services to achieve the vision of the smart government. This measure also reflects the ministry’s keenness to ensure quality, distinguished and comprehensive services, and to offer smart electronic services that serve all segments of society.


The website allows customers to benefit from the service by establishing a video call between the customer and the assigned employee. The employee is in charge of answering queries and following up with customers’ demands using sign language to ensure that customers receive the required service appropriately.


Brigadier Engineer Hussein Ahmed Al Harithi, Director General of Electronics and Telecommunications Services at the Ministry of Interior, stressed the Ministry’s keenness to implement the higher leadership’s directives in achieving customers’ happiness, based on the idea that happiness and positivity in the UAE are a lifestyle, a government commitment, and a genuine spirit that unites the UAE society. This approach is also based on the firm belief that all government policies, programs and services should contribute to shaping of a positive and happy society, as the government is in charge of preparing an adequate environment to ensure the happiness of individuals, families and employees and to instill positivity as a basic value in society.


Brigadier Al Harithi indicated that the Ministry constantly seeks to develop and improve smart electronic services in a way that aligns with the smart government’s requirements; to achieve satisfaction of the different segments of customers, by allowing them to avail of these services from their preferred location, without the hassle of visiting the service centers. He noted that the IM Chat service in sign language was created in response to people with special needs’ requirements, and embodies the keenness and attention of the country’s leadership to provide the necessary resources to simplify matters for people with special needs in all aspects of life.


Brigadier Al Harithi stressed the Ministry’s keenness to deliver its services to all customer categories as per its slogan (Our Services within Your Reach). He indicated that the service will be provided during official working hours through the Ministry’s call center. “A continuous evaluation will be also carried out for the service’s application mechanism to achieve continuous development and improvement of the sign language’s experts so as to serve the biggest number of people with special needs in society,” he added.


The Director General of Electronics and Telecommunications Services at the Ministry of Interior explained that the services offered to people that have hearing disabilities or speech difficulties will include answering inquiries, filing of complaints, receiving suggestions, as well as Frequently Asked Questions and answers using sign language, in addition to a number of other services provided for customers in a smooth and accurate way.


He noted that the testing phase was highly acclaimed and welcomed by the targeted category, who praised the distinct service, and the Ministry’s pioneering efforts to communicate with people with special needs in their own language and to achieve their satisfaction and happiness.


In conclusion, Brigadier Al Harithi noted that the Ministry endeavors to provide educational video material ‘in sign language’ to acquaint the public with its wide array of electronic and smart services , requirements, their terms and conditions and how to use them. It is also providing special features for people with special needs, notably changing the text size, changing colors, speech to text, the listening to page option, and a voice search for the website’s services and content.


The Ministry called upon the targeted public category to avail of this new service, and send their suggestions and inquiries that would allow developing this service according to their aspirations. People may contact  the Ministry’s (call center) on 80050000 or via email for services related to smart phones ( and the email ( or via the Ministry’s account for sign language users ( ).


The Ministry of Interior had also launched an instant messaging service for the public in Arabic and English via its website and smart phone application, so as to enhance effective communication channels with customers; by assigning an advisory team to respond to the various queries related to the Ministry’s electronic and smart services and to receive complaints and suggestions. This new service will also be provided via email, should the employee assigned to respond to customers’ queries is busy, which allows the applicant or the inquirer to send his notes and communicate later with the employee in charge.

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The Arabic-language text of this announcement is the official, authoritative version. Translations are provided as an accommodation only, and should be cross-referenced with the Arabic-language text, which is the only version of the text intended to have legal effect.



The UAE Minister of Interior's General Secretariat, Tactical Affairs and Security Media Department 

Abu Dhabi Police GHQ - Security Media

Chris Cron +971-(0)-50-666-4891










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