News Articles

Merchants GoLive with Avaya Private Cloud Contact Centre Transformation Project Dubai, United Arab Emirates, -Wednesday 9 October 2019  

GITEX Technology Week 2019, Merchants, a customer management partner specialising in the business process outsourcing industry, today announced that the first phase of a global Contact Centre services transformation, has gone live with an Avaya Private Cloud solution.   The contact centre...

Smart Link Accelerates Digital Service Expansion with Avaya Cloud Contact Center Solutions -Wednesday 17 October 2018  

Smart Link, a subsidiary of Al Khaleej for Training and Education and a leading Saudi-based Business Process Outsourcing (BPO) company, has teamed up with Avaya Holdings Corp. (NYSE:AVYA) to accelerate Smart Link’s expansion and the diversification of its digital services portfolio. The...

Avaya Demonstrates AI and Biometrics Enabled Communications Solutions for Enhanced Customer & Employee Experiences -Wednesday 10 October 2018  

Avaya Holding Corp. (NYSE: AVYA) is demonstrating the integration of AI-Enhanced technologies, including biometrics and real-time sentiment analysis to its communication platforms, enabling organizations to elevate voice as a key user interface for richer, more seamless customer and employee...

Avaya to Demonstrate World’s First Social Platform for Chatbots at GITEX 2018 -Monday 8 October 2018  

Avaya Holdings Corp. today announced it will demonstrate the first social platform for chatbots at GITEX Technology Week 2018, taking a giant leap in customer self-service. Drawing parallels from traditional social media, Avaya's innovation provides a structured platform for bots to interact...

Avaya Contact Centre Migration Improves Australian Department of Defence Effectiveness and Capability -Tuesday 21 August 2018

Protecting the national interest gets a boost from omnichannel communications, as Avaya Holdings Corp. (NYSE:AVYA) today announced it has been selected as the contact centre technology and services provider by the Australian Department of Defence. The five-year contract will see Defence...

Avaya Transforms Portugal’s Emergency Services Communications Systems to Prepare for eCall -Wednesday 6 June 2018  

Avaya Holdings Corp. (NYSE: AVYA) today announced that Portugal’s emergency services have adopted its suite of communication solutions to transform their existing systems in preparation for eCall, the next-generation automated vehicle aid system. A life-saving innovation that is mandatory...