Lenovo Advances the AI-Enabled Workforce with Agentic AI: Trusted, Proven, and Ready to Deliver ROI

(BUSINESS WIRE) -- As enterprises race to capture value from AI, Lenovo today unveiled new agentic AI capabilities as the centerpiece of its AI-Enabled Workforce portfolio, a complete suite of devices, services, and lifecycle solutions that turn AI investments into measurable business value.

According to IDC, enterprises are already realizing nearly $4 in return for every $1 invested in generative AI, and by 2027 agentic AI is expected to double workforce productivity worldwide¹ – evidence that organizations are moving from AI experimentation to tangible results. This marks a turning point where enterprises are shifting from piloting AI to embedding intelligent automation across their workforces, and Lenovo is helping lead this transformation.

With Lenovo’s agentic AI capabilities, organizations can deploy digital agents that work independently or alongside employees to manage workflows, automate tasks, and support smarter decisions within trusted security guardrails. Backed by Lenovo’s AI infrastructure and a curated library of enterprise-ready agents, these capabilities free teams from routine work and deliver measurable productivity gains.

“Agentic AI is more than a technology shift, it’s a workforce shift,” said Rakshit Ghura, VP and General Manager of Digital Workplace Solutions, Lenovo. “With agentic AI anchoring our broader AI-Enabled Workforce portfolio, we’re helping organizations turn industry projections into real outcomes, unlocking higher productivity, strengthening protection, and delivering measurable ROI faster than ever.”

Unlike providers who deliver single-purpose solutions or focus on a single layer of the AI stack, Lenovo unites devices, infrastructure, lifecycle services, and security in one enterprise-ready portfolio. This approach helps organizations realize value from AI faster, with solutions that are practical, sustainable, and trusted by leading enterprises worldwide.

Inside the Lenovo AI-Enabled Workforce Portfolio

At the heart of this portfolio, agentic AI drives personalization, protection, and proven ROI. Lenovo’s AI-Enabled Workforce is built on three pillars that help enterprises personalize work, simplify operations, and strengthen future readiness:

• Personalize work through agentic intelligence. Lenovo’s agentic AI capabilities and Care of One™ platform tailor technology and support to each employee, cutting support tickets by up to 30 percent² while improving satisfaction. Together they enable a more adaptive, people-centered workplace where AI complements human talent and helps employees focus on higher-value work.

• Simplify operations through smarter devices and services. Lenovo AI PCs, including the ThinkPad X1 Carbon and ThinkPad X9, feature dedicated AI processors and ThinkShield protection to enhance user experience and security. Lenovo customers are seeing measurable results: Scyne deployed 1,100 devices in three months with up to 10× improvement in device performance³, while Staples Technology Solutions saved $40,000 during its first IT refresh phase.⁴

• Protect and adapt with trusted, sustainable IT. Lenovo’s expanded TruScale Device as a Service brings the intelligence of AI PCs into a flexible, outcomes-based model that helps organizations modernize more efficiently and responsibly. This solution combines devices, services, and lifecycle management into one predictable contract, lowering up-front costs, simplifying deployment, and helping enterprises cut per-seat expenses by up to 57 percent.⁵ New features such as the Carbon Impact Portal, zero-trust protection with ThinkShield, and flexible return and refresh options advance sustainability goals while strengthening device protection and IT resilience.

Together, these three pillars give enterprises a practical foundation to personalize work, simplify IT operations, and build a more resilient, AI-ready workforce.

To make adoption easier, Lenovo AI PC Services provide role-based setup, tailored training, and 24/7 Premier Support. Customers can also choose to purchase Premier Support Plus, which pairs award-winning human engineers with agentic AI capabilities for a highly personalized support experience. With Lenovo Digital Workplace Solutions Managed Services, organizations can unlock the full potential of AI PCs, simplifying management, improving utilization, and keeping employees productive every day.

“Every employee benefits from devices that learn and adapt to how they work,” said Tom Butler, Vice President Commercial Portfolio and Product Management, Intelligent Devices Group, Lenovo. “By embedding AI at the silicon and system level, Lenovo AI PCs redefine the experience – faster, safer, and more intuitive – while connecting seamlessly with our agentic AI and lifecycle services to drive enterprise productivity at scale.”

To help organizations get started, Lenovo offers a complete lifecycle of AI Services, beginning with AI Discover workshops to identify high-impact use cases and build road maps. AI Advisory aligns strategy and workforce readiness, while AI Fast Start helps prove ROI in as little as 90 days. Through AI Deploy & Manage, Lenovo integrates agentic AI and TruScale solutions with continuous optimization and governance so workloads remain reliable, ethical, and effective as enterprises expand their use of AI.

“At Lenovo, we see services as the bridge between the promise of AI and real customer outcomes,” said John Stamer, VP and General Manager of Global Product Services and Sustainability Services, Lenovo. “That’s why we’ve built solutions that simplify deployment, improve operational efficiencies, and give every employee the right tools and support to succeed.”

Lenovo’s approach is delivering results across industries. ST Logistics automated warehouse operations while advancing its sustainability commitments.

“By collaborating with Lenovo, we gained access to cutting-edge AI-powered solutions that complement ST Logistics’ vision for smarter, sustainable logistics. Lenovo’s expertise, combined with our strategic direction, enabled the successful automation of our warehouse logistics,” said Hamarian Mohamad, General Manager, Homeland Security, ST Logistics.

Security by Design

Security and trust remain at the foundation of Lenovo’s AI-Enabled Workforce. According to Lenovo’s latest Work Reborn Series report, Reinforcing the Modern Workplace, more than 60 percent of IT leaders said AI agents present new threats they are not ready to manage. In addition, 90 percent admitted they lack full confidence in defending against AI-powered attacks.⁶

Lenovo ThinkShield architecture combines hardware-level safeguards, firmware integrity measures, and AI-powered endpoint defenses to help protect sensitive data and workloads closer to the device while reducing exposure to external threats. Built on one of the world’s most resilient technology supply networks – ranked #8 in Gartner’s 2025 Top 25 for authenticity and reliability – ThinkShield extends protection from device and hardware manufacturing through cloud environments. Meta’s security team confirms the value: “ThinkShield Supply Chain Assurance significantly boosts trust in the authenticity and integrity of our hardware.”⁷

The Future of AI-Enabled Work is Near

IDC projects that by 2027, at least 40 percent of the Global 2000 will adopt agentic AI, reshaping how organizations work.⁸ With proven cost savings, measurable productivity gains, and trusted security, Lenovo’s AI-Enabled Workforce portfolio helps enterprises capture the full value of AI today. As a trusted, end-to-end AI partner, Lenovo delivers a unified foundation of devices, services, and infrastructure that turns AI potential into performance. Learn more at www.lenovo.com/aiservices.

¹ Source: IDC White Paper, Realizing ROI from Agentic AI, sponsored by Lenovo, August 2025.

² Source: Based on Lenovo internal testing data from Care of One deployments, Digital Workplace Solutions, 2025. Actual results may vary.

³ Source: Lenovo case study, Scyne: Building an Independent Business, 2024.

⁴ Source: Lenovo case study, Staples Technology Solutions: Preparing for Rapid Growth, 2024.

⁵ Source: IDC White Paper, Device as a Service Market Analysis, sponsored by Lenovo, July 2021.

⁶ Source: Lenovo Work Reborn Series Report – Reinforcing the Modern Workplace, 2025.

⁷ Source: Meta quote from Lenovo ThinkShield customer testimonials, Lenovo press materials, 2024.

⁸ Source: IDC White Paper, Realizing ROI from Agentic AI, sponsored by Lenovo, August 2025.

About Lenovo

Lenovo is a US$69 billion revenue global technology powerhouse, ranked #196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY). To find out more visit https://www.lenovo.com, and read about the latest news via our StoryHub.

LENOVO, THINKPAD, THINKSIHELD and TRUSCALE are trademarks of Lenovo. All other trademarks are the property of their respective owners. ©2025 Lenovo Group Limited. All rights reserved.

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